The other day I was in CVS buying conditioner and a new scrubby sponge. As I completed my transaction, the line suddenly got really long, and the cashier was visibly stressed. Then a customer came up asking an odd sort of question, saying she had been told by the guy in the back to come to the front. The cashier promptly set her phone to intercom, and yelled into it,
"Raymond, do your job right!"
Wow. I thanked her and gave her a nervous smile before going on my merry way.
I don't condemn, because I have worked in retail before, and it's a tough business, but I really wonder why that's suddenly acceptable behavior when even a few years ago it would probably have gotten her fired.
One of the titles of the TLA workshops was "Are People Getting Crabbier?"
My answer to that is an emphatic YES.
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